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RongCloud Privacy Policy

Last updated: July 1 st, 2018
Effective date:July 1 st, 2018

RongCloud is a secure and reliable global cloud communication service provider with provides software developers with building blocks to add communications to web and mobile applications.

RongCloud is pre-charged service and you need to ensure that the account balance is sufficient.

RongCloud overseas IM service billing method:

  1. 1. The total amount of daily message volume is less than 5 million, and it is recommended to use the RongCloud overseas data center basic version service.
  2. 2. The total amount of daily message volume is more than 5 million as a high-traffic customer, it requires to deploy a proprietary cloud service will be monitored and maintained by a dedicated person to ensure security and stability.

We are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information.

  1. We will explain each of the types of user information we collect and their corresponding uses, so that you can understand the types, reasons for use, and collection methods of the specific personal information we collect for a particular feature.
  2. We may not actively share or transfer your information to third parties. If there are other sharing or transfer of your information or if you need us to share or transfer your information to a third party, we shall DIRECTLY confirming that a third party has obtained your explicit consent to the above actions. In addition, we may conduct risk assessments for external information provision.
  3. We may not ruled out the need to collect your information directly or indirectly from third parties, we will clearly indicate to you the source, type and scope of use of your information before the action. For example, the user information processing activities required by RongCloud to conduct business exceed the scope of your authorized consent when providing your information to third parties. We shall obtain your express consent before processing your information; in addition, we may also strictly comply with the relevant laws and regulations, and require third parties to guarantee the legality of the information they provided.
  4. You may access, correct, and delete your Information through the channels listed in this clause, or you may withdraw your consent, cancel your account, report your complaint, and set privacy protection.

If you want to understand more detailed information, please read the corresponding chapter according to the following index:

Information we collect

In the process of using the cloud service, RongCloud may collect information that you provide or the information need to be collected when you use the service we provided to you, which is in use to optimize our services and secure your account.

Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and your information is collected, we may explain to you the content, scope and purpose of the information collection in order to obtain your consent through the page prompt, website announcement, VIP group, etc.

Please note that RongCloud may not be actively obtaining your information from third parties. We shall keep the right to obtain your information indirectly from a third party for business development in the future; we may clearly indicate to you the source, type and scope of use of your information before the action. For example, the user information processing activities required by RongCloud to conduct business exceed the scope of your authorized consent when providing your information to third parties. We shall obtain your consent before processing your information; in addition, we may also strictly comply with the relevant laws and regulations, and require third parties to guarantee the legality of the information they provided.

Information storage

Information security

Please note that no service is completely secure. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

We shall use various security measures to ensure the security of information within a reasonable level of security. For example, we use encryption (e.g., SSL), Anonymous processing and other means to protect your information.

We may use the ever-increasing technical means to enhance the security capabilities of the SDK installed on your device to prevent your information from leaking. For example, we may perform partial information encryption on the SDK for secure transmission.

We may establish specialized management systems, processes and organizations to ensure the security of information. For example, we may strictly limit the range of people accessing information, require them to comply with confidentiality obligations, and conduct audits.

In the event of a security incident such as a user's information disclosure, we may initiate an emergency plan to prevent the security incident from expanding and inform you by push notifications, announcements, etc.

At present, RongCloud has qualified the national network security level protection (level 3) and trusted cloud evaluation and filing, and has met the requirements of ISO27001 and other international authoritative certification standards in information security, and has obtained corresponding certification.

How information is used

To ensure the security of services and to help us better understand the operation circumstances of RongCloud SDK, we may record relevant information, such as users' application crash data, error exception logs, and terminal device data. We may not combine the information we stored with any personally identifiable information you provided in the application.

If we use your information beyond the stated and directly or reasonably associated scope of the collection, we may notify you and obtain your express consent before using your information.

Information provided to or used by third parties

We may do not actively share or transfer your user information to third parties for now. If there are other sharing or transfer of your user information or if you need us to share or transfer your user information to a third party, we may directly or confirm the third party has obtained your express consent to the above actions.

We may not publicly disclose the collected user information. If it is necessary to disclose it publicly, we may inform you of the purpose of the public disclosure, the type of information disclosed and the sensitive information that may be involved, to obtain your express consent.

As our business continues to grow, we are likely to conduct mergers, acquisitions, asset transfers, etc. We may inform you of the relevant circumstances, continue to protect or require new controllers to continue in accordance with laws and regulations and standards not lower than the requirements of this guide.

In addition, in accordance with relevant laws and regulations and national standards, in the following cases, we may share, transfer, and publicly disclose user information without prior authorization of the subject of personal information:

Your rights

During the using of RongCloud service, in order to ensure customer can delete user information, and to protect your right to withdraw the consent to use the user information and to cancel the account, we may provide you with the corresponding operation settings in the product design; you can refer to the following guide to the operation. In addition, we have set up a complaint-reporting channel, and your comments will be processed as soon as possible

Changes to privacy policy

We may change our Privacy Statement from time to time. If we make changes we shall revise the “Effective” date at the top of this statement, and we may provide additional notice such as on the RongCloud website homepage, or via the email address we have on file for you. We may comply with applicable law with respect to any changes we make to this notice and seek your consent to any material changes if this is required by applicable law.

Protection of children

We do not knowingly permit children under the age of 13 or 16 to sign up for a RongCloud account. If we discover someone who is underage has signed up for a RongCloud account, we may take reasonable steps to promptly remove that person’s personal information from our records.

Others

RongCloud Privacy Policy Clause is a general privacy clause applicable to RongCloud customer. The user rights and information security measures specified in it are applicable to RongCloud customers. In the event of any inconsistency or inconsistency between RongCloud Privacy Policy and these Terms, please refer to this clause.

Contact us

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, please email us via: support@rongcloud.cn or contact us at:

14th Floor, Plaza of Ultrapower software,

Building 1, No.13, Beiyuan North Road,

Chaoyang District,

Beijing P.C100027

We will review the issue as soon as possible and respond it within 30 days of verifying your user identity.